Repraft

Repraft LLC — Terms of Service

Last updated: September 6, 2026

1. Agreement to These Terms

These Terms of Service (the "Terms") are a binding agreement between Repraft LLC, an Illinois limited liability company ("Repraft," "we," "us," or "our"), and the business entity that registers for or uses the Service ("Customer," "you," or "your").

By creating an account, clicking to accept these Terms, issuing an API key, connecting a review source, or otherwise accessing or using the Service, you agree to these Terms. If you are accepting on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

The Service is offered only to businesses and only to individuals who are at least 18 years old and acting in a commercial capacity. The Service is not intended for consumers or for personal, family, or household use.

If you do not agree to these Terms, do not access or use the Service.

2. Definitions

"Service" means the Repraft hosted software platform, including the web application, APIs, webhook endpoints, notification integrations, and any related documentation and support we make available.

"Customer Data" means all data, text, and content that you or your Authorized Users submit to the Service, or that the Service ingests on your behalf from a Connected Platform — including customer reviews and their contents, reviewer names and identifiers, review metadata, response drafts, edits, approvals, and account configuration.

"Generated Output" means response drafts, sentiment classifications, flags, summaries, and other content produced by the Service's automated and AI-assisted processing of Customer Data.

"Connected Platform" means any third-party service you connect to the Service or that sends data to the Service on your behalf — for example a review platform, CRM, messaging tool, or webhook source.

"Authorized User" means an individual you permit to access the Service under your account, including your employees, contractors, and agents.

"Order" means the plan selection, subscription, or written ordering document under which you subscribe to the Service.

3. The Service

Repraft ingests customer reviews and similar customer feedback from Connected Platforms, analyzes them, and produces draft responses using large language models and rule-based processing. The Service includes guardrails intended to flag or block certain categories of input — including hostile content and prompt-injection attempts — and routes flagged items for human review.

The Service is a drafting and workflow tool. It is not an autonomous publisher and it is not a substitute for human judgment. Section 6 sets out your responsibilities for anything you publish.

We may modify, enhance, or discontinue features of the Service. If we make a change that materially reduces core functionality of a paid plan, we will provide reasonable advance notice to the email address on your account.

4. Accounts, API Keys, and Access

4.1 Registration. You must provide accurate, current, and complete registration information and keep it up to date.

4.2 Credentials. You are responsible for safeguarding your account credentials, API keys, webhook secrets, and any tokens you use to connect a Connected Platform. You are responsible for all activity that occurs under your account or API keys, whether or not authorized by you.

4.3 Notification. You will notify us promptly at [email protected] if you know or suspect that any credential has been compromised or that your account has been accessed without authorization. We may rotate or revoke credentials we reasonably believe are compromised.

4.4 Authorized Users. You are responsible for your Authorized Users' compliance with these Terms, and their acts and omissions are treated as your own.

5. Customer Data

5.1 Ownership. As between you and Repraft, you own all right, title, and interest in Customer Data. We claim no ownership in it.

5.2 License to Repraft. You grant us a non-exclusive, worldwide, royalty-free license to host, copy, transmit, process, display, and otherwise use Customer Data solely to (a) provide, secure, maintain, and support the Service for you; (b) prevent or address technical or security problems; and (c) comply with law. This license ends when the Customer Data is deleted in accordance with Section 11.4, except for copies retained in routine backups until they expire.

5.3 Your representations. You represent and warrant that you have all rights, consents, and permissions necessary to submit Customer Data to the Service and to allow us to process it as described in these Terms and the Privacy Policy — including under the terms of service of every Connected Platform from which the data originates.

5.4 Sensitive data. The Service is not designed or certified for regulated data. You will not submit to the Service, and will use reasonable measures to keep out of the Service, any data subject to HIPAA, the Gramm-Leach-Bliley Act, PCI-DSS, FERPA, or comparable regimes, and no government identification numbers, payment card numbers, financial account numbers, or health information beyond what unavoidably appears in customer-submitted review text. We do not act as a HIPAA business associate and we do not enter business associate agreements.

We apply automated masking to a defined set of sensitive-data patterns before log data leaves our systems (see the Privacy Policy). That masking is a defense-in-depth control, not a guarantee, and it does not make the Service suitable for regulated data.

5.5 Aggregated data. We may generate and use aggregated, de-identified statistical data derived from operation of the Service (for example error rates, latency, flag rates, and volume metrics) to operate, secure, analyze, and improve the Service. Such data will not identify you, your Authorized Users, your customers, or the content of your reviews, and we will not attempt to re-identify it.

5.6 Model training. We do not use Customer Data or Generated Output to train, fine-tune, or improve any machine-learning model, whether ours or a third party's. Our model providers are engaged under terms that prohibit training on data submitted through their APIs.

6. AI-Generated Output — Your Responsibilities

This section is material to the bargain. Read it.

6.1 Drafts, not publications. Generated Output is a draft. It may be inaccurate, incomplete, tonally wrong, or inappropriate for the situation. Large language models can produce confident statements that are factually false, including statements about your business, your products, your policies, or a specific customer's experience.

6.2 Human review. You are solely responsible for reviewing, editing, approving, and publishing any Generated Output. Where the Service provides approval or human-review workflows, you are responsible for configuring and staffing them appropriately for your risk tolerance. You will not configure or use the Service to publish Generated Output without human review unless you have separately evaluated and accepted that risk in writing.

6.3 You are the author and publisher. Once you publish a response, it is your statement, made by your business, on your account, on the Connected Platform. You are responsible for it — including for its accuracy, for any commitment, offer, apology, admission, or representation it contains, and for its compliance with advertising, consumer-protection, defamation, and platform rules.

6.4 Guardrails are not guarantees. The Service's hostile-content, prompt-injection, and sensitive-data detectors are heuristic. They will produce false positives and false negatives. We make no representation that any particular category of malicious, manipulative, or sensitive input will be detected or blocked.

6.5 Output uniqueness. Generated Output is produced by statistical models and may be similar or identical to output generated for other customers from similar inputs. We make no representation that Generated Output is original or protectable.

6.6 Ownership of Output. Subject to your payment of applicable fees and to the limitations in this Section 6, as between you and Repraft, we assign to you whatever rights we may hold in Generated Output produced for you. You are responsible for confirming that your use of Generated Output does not infringe a third party's rights.

7. Acceptable Use

You will not, and will not permit any Authorized User or third party to:

  1. use the Service to generate, publish, or facilitate content that is false, deceptive, defamatory, harassing, discriminatory, or unlawful;
  2. publish reviews or review responses in violation of the rules of any Connected Platform, including creating, soliciting, or responding to fabricated reviews, or impersonating a reviewer or a business you do not represent;
  3. submit any person's data to the Service without a lawful basis for doing so;
  4. reverse engineer, decompile, or attempt to derive the source code, model prompts, detection patterns, or underlying architecture of the Service, except where that restriction is unenforceable by law;
  5. access the Service to build or improve a competing product or service, or to benchmark it for public disclosure without our written consent;
  6. attempt to circumvent, disable, probe, or defeat any security, rate-limiting, tenant-isolation, or guardrail mechanism, or attempt to access data belonging to another customer;
  7. submit prompt-injection, jailbreak, or adversarial content intended to cause the Service to bypass its guardrails, except through a security-research process we have authorized in writing;
  8. resell, sublicense, time-share, or provide the Service to a third party as a service bureau, except as an agency acting for a disclosed end client under Section 8.3;
  9. use the Service in violation of any applicable law or of the acceptable-use or usage policies of our model providers or infrastructure providers; or
  10. use the Service in any manner that imposes an unreasonable or disproportionate load on our infrastructure, or exceed documented rate limits.

Enforcement. We may investigate suspected violations and may suspend or limit access under Section 11.3. We are not obligated to monitor Customer Data or Generated Output, but we may review them as reasonably necessary to operate and secure the Service, to enforce these Terms, or to comply with law.

8. Connected Platforms and Third-Party Services

8.1 Your relationship with the platform. Connected Platforms are governed by their own terms and privacy policies, directly between you and them. We are not a party to those agreements and we are not responsible for a Connected Platform's availability, accuracy, data practices, or decisions — including a decision to suspend, remove content from, or terminate your account there.

8.2 Authorization. By connecting a Connected Platform, you authorize us to access, receive, and process data from it on your behalf, and you represent that you are authorized to grant that access.

8.3 Agencies. If you use the Service on behalf of end clients, you represent that you have written authorization from each end client to manage their reviews and publish responses in their name, that you have made all disclosures required by law and by the relevant Connected Platform, and that your agreement with each end client is at least as protective as these Terms. You remain fully responsible to us for all activity in your account.

8.4 Changes outside our control. Connected Platforms and model providers change their APIs, policies, and availability without notice to us. Interruption or degradation caused by such a change is not a breach of these Terms, though we will make commercially reasonable efforts to restore functionality.

9. Fees, Billing, and Taxes

9.1 Fees. You will pay the fees for the plan or Order you select, at the rates published at the time of purchase or set out in your Order. Fees are quoted in U.S. dollars.

9.2 Payment processing. Payments are processed by Stripe, Inc. Your use of payment processing is subject to Stripe's terms. Repraft does not collect or store full payment card numbers; we receive limited information such as a token, card brand, last four digits, and expiration date. You authorize us and Stripe to charge your designated payment method for all amounts due.

9.3 Subscription term and automatic renewal. Subscriptions begin on the start date in your Order and renew automatically for successive one-month periods unless either party gives notice of non-renewal at least 7 days before the end of the then-current period. You may cancel at any time from your account settings or by emailing [email protected]; cancellation takes effect at the end of the current paid period.

9.4 Price changes. We may change our fees. A change to your recurring rate takes effect on your next renewal and only if we gave you at least 30 days' notice by email before that renewal. If you do not accept a price change, your remedy is to cancel before renewal.

9.5 Usage-based charges. Charges tied to volume (for example reviews processed, responses generated, or connected locations), where applicable to your plan, are calculated from our records, which are the authoritative measure absent manifest error, and are billed in arrears.

9.6 Refunds. Fees are non-refundable except where required by law, including for partial periods, unused capacity, or periods during which you did not use the Service. This does not limit any refund we choose to offer in our discretion.

9.7 Late payment. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. If your payment method fails, we may retry it and may suspend the Service after notice under Section 11.3.

9.8 Taxes. Fees exclude sales, use, VAT, GST, and similar taxes. You are responsible for all such taxes other than taxes on our net income. If we are required to collect a tax, we will invoice it and you will pay it.

9.9 Free trials and beta features. We may offer trials or features labeled beta, preview, or early access. Those are provided as-is, without warranty or support commitment, may be changed or withdrawn at any time, and are excluded from any service-level commitment.

10. Service Levels and Support

We will use commercially reasonable efforts to keep the Service available, but we do not commit to a specific uptime percentage and do not offer service credits. Support is provided by email at [email protected] during U.S. business hours on a commercially reasonable-efforts basis.

Scheduled maintenance, emergency maintenance, force majeure events, failures of Connected Platforms or model providers, and your own configuration or network are excluded from any availability measurement.

11. Term, Suspension, and Termination

11.1 Term. These Terms begin when you first accept them and continue until all subscriptions have expired or been terminated.

11.2 Termination for convenience. You may terminate at any time by cancelling your subscription and ceasing use. We may terminate a free or trial account at any time on notice. We may terminate a paid subscription for convenience effective at the end of the then-current period on 30 days' notice.

11.3 Suspension. We may suspend your access, in whole or in part, immediately and without liability, if we reasonably determine that (a) your use poses a security risk to the Service or any third party; (b) your use may subject us or any third party to liability; (c) you are in breach of Section 7; (d) your account is more than 15 days past due; or (e) suspension is required by law or by a Connected Platform or model provider. We will give notice before suspending where practicable, and will restore access promptly once the cause is resolved.

11.4 Effect of termination. On termination, your right to access the Service ends. You may export your Customer Data during the 30-day period following termination. After that period, we will delete or de-identify Customer Data in accordance with our retention practices described in the Privacy Policy, except for (a) copies in routine backups until those backups expire on their normal cycle, and (b) records we are required to retain by law or that we retain in de-identified aggregate form under Section 5.5.

11.5 Survival. Sections 5.1, 5.5, 6, 7, 9 (as to amounts accrued), 11.4, 12, 13, 14, 15, 16, and 18 survive termination.

12. Confidentiality

Each party may disclose Confidential Information to the other. "Confidential Information" means non-public information disclosed by a party that is designated confidential or that a reasonable person would understand to be confidential — including, for Repraft, non-public aspects of the Service, our detection patterns, prompts, architecture, and pricing, and, for Customer, Customer Data.

The receiving party will use the same degree of care it uses for its own confidential information (and no less than reasonable care), will use Confidential Information only to perform under these Terms, and will limit access to those who need it and are bound by comparable obligations. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was rightfully known without restriction before disclosure, is rightfully received from a third party without restriction, or is independently developed without use of the Confidential Information.

A party may disclose Confidential Information if required by law, provided it gives prompt notice where legally permitted and reasonably cooperates in any effort to limit the disclosure.

13. Intellectual Property

13.1 Repraft IP. We and our licensors own all right, title, and interest in the Service, including all software, models, prompts, detection logic, documentation, and the Repraft name and marks, and all improvements to any of the foregoing. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription term for your internal business purposes. All rights not expressly granted are reserved.

13.2 Feedback. If you send us suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

13.3 Publicity. We will not use your name or logo in marketing materials without your prior written consent.

14. Disclaimers

THE SERVICE, GENERATED OUTPUT, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPRAFT DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; GENERATED OUTPUT WILL BE ACCURATE, APPROPRIATE, ORIGINAL, OR FIT FOR PUBLICATION; ANY GUARDRAIL, DETECTOR, OR MASKING CONTROL WILL IDENTIFY OR PREVENT ANY PARTICULAR CONTENT OR DISCLOSURE; OR THAT DEFECTS WILL BE CORRECTED.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM REPRAFT OR THROUGH THE SERVICE, CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Some jurisdictions do not allow exclusion of certain warranties, so some of the above may not apply to you.

15. Limitation of Liability

15.1 Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, REPUTATIONAL HARM, OR LOSS OR CORRUPTION OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.

15.2 Cap. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID OR OWED TO REPRAFT FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100.

15.3 Exclusions from the cap. The limitations in 15.1 and 15.2 do not apply to: your payment obligations under Section 9; your indemnification obligations under Section 16; either party's breach of Section 12 (Confidentiality); or liability that cannot be limited by law.

15.4 Allocation of risk. You acknowledge that these limitations are an essential basis of the bargain and that our pricing reflects them, and that they apply even if a limited remedy fails of its essential purpose.

16. Indemnification

16.1 By Customer. You will defend, indemnify, and hold harmless Repraft, its members, officers, employees, and agents from and against any third-party claim, and all resulting damages, liabilities, settlements, and reasonable attorneys' fees, arising out of or related to: (a) Customer Data, including any claim that it infringes or misappropriates a third party's rights or was submitted without necessary rights or consents; (b) any Generated Output you published, edited, or acted on, including any claim of defamation, false advertising, unfair or deceptive practices, or breach of a Connected Platform's rules; (c) your breach of Section 5.4 or Section 7; or (d) your relationship with your end clients or customers.

16.2 By Repraft. We will defend you against any third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes a U.S. patent, copyright, or trademark or misappropriates a trade secret, and will pay damages finally awarded or amounts we agree in settlement. This obligation does not apply to claims arising from Customer Data, Generated Output, your modifications, your combination of the Service with anything we did not provide, or your use after we notified you to stop. If the Service becomes, or we believe it may become, the subject of such a claim, we may procure the right to continue, modify the Service, or terminate the affected subscription and refund prepaid unused fees. This Section 16.2 is our sole liability and your sole remedy for third-party intellectual property claims.

16.3 Process. The indemnified party will promptly notify the indemnifying party of the claim, give it sole control of the defense and settlement (except that no settlement imposing a non-monetary obligation on the indemnified party may be made without consent, not unreasonably withheld), and provide reasonable cooperation at the indemnifying party's expense.

17. Privacy and Data Protection

Our handling of personal information is described in the Repraft Privacy Policy at https://repraft.com/privacy/privacy.html, which is incorporated into these Terms by reference.

For personal information contained in Customer Data, you are the business or controller and Repraft acts as your service provider or processor, processing that information only on your documented instructions and for the purposes of providing the Service. If required, the parties will execute a Data Processing Addendum; where one is executed, it controls over these Terms as to the processing of personal information.

We use subprocessors to deliver the Service; the current list is maintained in the Privacy Policy.

18. Governing Law and Disputes

18.1 Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

18.2 Venue. The state and federal courts located in Cook County, Illinois have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to personal jurisdiction and venue there and waives any objection based on inconvenient forum.

18.3 No class actions. Disputes will be brought only in an individual capacity, not as a plaintiff or class member in any purported class, collective, or representative proceeding.

18.4 Time limit. Any claim arising out of these Terms must be brought within one (1) year after the claim accrues, or it is permanently barred, except where a longer period is required by law.

19. Changes to These Terms

We may update these Terms. If a change is material, we will provide at least 30 days' notice by email to your account address or by a prominent notice in the Service before it takes effect, and the change will apply from the start of your next renewal period. Non-material changes are effective when posted. Your continued use of the Service after the effective date constitutes acceptance. If you do not accept a material change, your remedy is to terminate before it takes effect.

20. General

20.1 Entire agreement. These Terms, the Privacy Policy, and any Order or DPA form the entire agreement between the parties on this subject and supersede all prior or contemporaneous understandings. Any conflicting or additional terms in your purchase order or vendor forms are void.

20.2 Order of precedence. A signed Order or DPA controls over these Terms to the extent of a conflict; otherwise these Terms control.

20.3 Assignment. You may not assign these Terms without our prior written consent, except to a successor in a merger or sale of substantially all assets that is not a competitor of Repraft, on written notice to us. We may assign freely. Any other attempted assignment is void.

20.4 Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.

20.5 No third-party beneficiaries. These Terms create no rights in any third party, including your end clients or reviewers.

20.6 Force majeure. Neither party is liable for any failure or delay (other than payment obligations) caused by events beyond its reasonable control, including outages of infrastructure providers, model providers, or Connected Platforms.

20.7 Notices. Notices to you may be sent to the email on your account or posted in the Service. Notices to us must be sent to [email protected] and, for legal process, to:

Northwest Registered Agent Service, Inc. 2501 Chatham Rd Suite N Springfield, IL 62704, USA

20.8 Waiver and severability. A failure to enforce any provision is not a waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain in effect.

20.9 Export and sanctions. You represent that you are not located in, and will not use the Service in, a country subject to comprehensive U.S. sanctions, and that you are not on any U.S. government restricted-party list.

20.10 U.S. government end users. The Service is "commercial computer software" under FAR 12.212 and DFARS 227.7202; use by U.S. government end users is subject only to the rights in these Terms.

20.11 Headings. Headings are for convenience only and do not affect interpretation.

21. Contact

Repraft LLC c/o Northwest Registered Agent Service, Inc. 2501 Chatham Rd Suite N Springfield, IL 62704, USA

General: [email protected] Legal: [email protected] Security: [email protected] Privacy: [email protected]